uuok Privacy Policy

General Introduction and Scope

This privacy policy ("Policy") applies to all services, websites, and related applications of the uuok platform. It explains how we collect, store, use, and where necessary share your personal information with third parties.

By registering on the uuok platform or using any of its services, you are considered to have accepted the terms described in this policy. Reading our Terms and Conditions together with this privacy policy will give you a complete understanding of your rights and responsibilities as a user.

This policy is intended for all users residing in Bangladesh or subject to Bangladeshi law. We are committed to ensuring the security of your information by following applicable data protection regulations and international best practices.

Information We Collect

uuok may collect the following types of information to operate its services:

A. Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Current address
• Email address and mobile number

B. Financial Information

• bKash, Nagad, Rocket, or Upay number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

C. Usage Information

• Login time and date
• Browsing and gaming activity
• Device type, operating system, and IP address
• Session duration and preferred game types

How We Collect Information

uuok collects information in the following ways:

Direct Collection

Information you provide is collected directly when you fill in a registration form, verify your account, request a deposit or withdrawal, or contact our support team.

Automatic Collection

When you use our website or app, technical information is automatically collected through cookies, log files, and similar technologies. This information is used to improve site performance and monitor security.

Through Third Parties

Some information may be verified or collected through payment processors, identity verification agencies, and fraud prevention services. Such third parties operate under their own privacy policies.

Purpose of Using Information

uuok uses the information it collects only for the following purposes:

• To manage account creation and identity verification
• To process deposits, withdrawals, and other financial transactions
• To prevent fraud, money laundering, and illegal activity
• To provide customer support and resolve issues
• To improve service quality and fix technical errors
• To manage bonuses, promotions, and VIP benefits
• To comply with applicable legal obligations
• To analyse gaming preferences in order to provide a personalised experience

We do not sell your information or pass it to advertisers. Some information may also be used to comply with our Responsible Gaming guidelines, such as setting spending limits or managing self-exclusion.

Disclosure of Information and Third Parties

uuok shares your personal information with third parties only in limited circumstances, as described below:

Service Providers

We work with trusted service providers to carry out functions such as payment processing, identity verification, cybersecurity, and customer support. They may only use information for the specified purpose, and we have strict agreements in place with them.

Legal Obligations

We may be required to disclose information under applicable Bangladeshi law, court orders, or legitimate requests from government authorities. In such cases we disclose only the minimum information necessary.

Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new operating entity. Users will be notified in advance in such cases.

Outside the circumstances described above, we do not share your information with any third party without your explicit consent.

Data Storage and Security

uuok takes industry-standard technical and organisational measures to keep your information secure. These include:

• Securing all data transfers using SSL/TLS encryption
• Storing sensitive information in encrypted form on servers
• Preventing unauthorised access through access control systems
• Conducting regular security audits and vulnerability assessments
• Maintaining a process for rapid response in the event of a data breach

Data Retention Period

We retain your information only for as long as necessary to fulfil the relevant purpose or as required by legal obligations. Financial transaction records may be retained after account closure for the duration required by applicable law.

While we strive to ensure the highest level of protection, no method of transmitting information over the internet or storing it electronically can be claimed to be 100% secure. However, in the event of any security incident we act immediately and notify affected users in a timely manner.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the uuok website and app. These are small text files stored in your browser or on your device.

Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core service functions.
• Functionality cookies: Remember your language preference, display settings, and other personalised choices.
• Analytics cookies: Analyse site traffic patterns and user behaviour to help improve the service.

You can control cookies by changing your browser settings. However, disabling essential cookies may mean that some core features of the site do not work correctly.

User Rights

As a user of the uuok platform, you have the following rights over your own information:

Right of Access

You may request to know what information we hold about you. On the basis of a verifiable request, we will provide the information within a set timeframe.

Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. You can also correct some information yourself through Account Settings.

Right to Erasure

In certain circumstances you may request that your information be deleted. However, financial transaction records and information covered by legal obligations may fall outside the scope of this right.

Right to Object to Processing

You may object to your information being used for marketing or profiling purposes. We will stop the relevant processing upon receipt of such a request.

To exercise these rights, contact our support team directly. We provide assistance via 24/7 live chat and email.

Privacy of Minors

uuok strictly does not provide services to anyone under the age of 21. Age is verified at the time of registration and an account will not be activated without proof of age of 21 or over.

If we become aware that a minor has provided information or is operating an account, the account concerned will be closed immediately and the information collected will be deleted in accordance with applicable rules.

If a parent or legal guardian believes that a minor has registered on our platform, please notify our support team immediately.

Policy Changes

uuok reviews this privacy policy from time to time and updates it as necessary. Changes are published on this page and the "Last updated" date shown above is revised accordingly.

For significant changes, registered users will be notified in advance by email. Continued use of our services after a policy change will be considered acceptance of the new policy.

We recommend that you visit this page regularly and keep yourself informed of any changes. For more information about the general terms of use of the site and other policies, see our FAQ section.

Contact Information

If you have any questions, comments, or rights-related requests regarding this privacy policy, please contact us:

• Live Chat: Available 24/7 via the chat widget on the website, in Bengali and English
• Email: [email protected]

Data rights requests will be responded to as quickly as possible after identity verification. Our support team provides assistance in both Bengali and English.